Trade Union Law in Canada, chapter 7.125, cites Judd v. CEP, 2003 C.L.L.C. 220 - 055 as imposing upon the union an obligation to make every effort to communicate effectively with the grievor and to fully investigate their complaint by obtaining information from those involved, constructing a narrative of what happened, and offering the grievor a chance to respond. Following that, the union must make a reasoned decision by: applying the collective agreement, considering the handling of similar grievances in the past, and communicating all reasoning to the grievor.
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