What is the obligation of a strata to respond to a letter from an owner with respect to their concerns?
British Columbia, Canada
The following excerpt is from Renaud v. The Owners, Strata Plan 38, 2020 BCCRT 815 (CanLII):
55. As noted in Tenten v. The Owners, Strata Plan VR113, 2019 BCCRT 1427, the strata is not obligated to respond to every item of correspondence from an owner. Although not binding, I find the same considerations in Tenten would apply to any concerns reported by the owners to the strata. I leave this for the parties to consider.
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